Frequently Asked Questions (FAQs)
We’ve put together the following list of Frequently Asked Questions to provide you with as much information as possible. If you have additional questions, feel free to call our office at (404) 532-9548 and we’ll be happy to assist you!
Traditional commercial insurance does not pay for our services. However, patients can use HSAs and some FSAs and HRAs to pay for our services. At your request, we are able to provide you with the information needed to request reimbursement from your insurance company or employer on your out-of-network benefits.
We are able to use many insurance companies for general testing (check with your insurance provider). However, most functional medicine specialty tests are either only partially or not at all covered by insurance.
We are NOT able to bill Medicaid or Medicare for laboratory testing or services at this time.
After scheduling your first appointment, you will receive an informational email and an invitation to our patient portal. After registering for and logging into our patient portal, you will be able to complete your new patient intake form. You will need to complete and submit your online new patient intake form at least 24 hours prior to your scheduled appointment.
You should bring a list of all medication and supplements that you are currently taking with you to your first appointments. Please include how much you take and how often for both medication and supplements and, in the case of supplements, the exact name and brand of each supplement.
During your first visit, you will spend one hour with your doctor discussing your health concerns. You and your doctor will:
- Discuss your symptoms and health history in detail
- Conduct appropriate physical examinations
- Review your medical records
- Order any laboratory work or specialty testing necessary
- Provide you with either a preliminary treatment plan if additional lab work is necessary to effectively treat your condition or a comprehensive treatment plan provided your doctor received your medical records and/or sufficient recent lab work from you prior to your appointment
- Treatment plans may include:
Yes! We offer telemedicine services via our secure, industry-standard, HIPAA-compliant video-conferencing software.
Individuals who are experiencing financial difficulty have the option of applying for our Focus CSI program. Focus CSI is a Georgia-based community service initiative aimed at making quality functional medicine healthcare available to all in the Atlanta area. Focus CSI takes place on the fourth Monday of each month. Each month, we select 4 applicants to be seen for a functional medicine appointment at our practice at a minimal cost (70% off to completely free). To apply to be seen, complete the Focus CSI application form. The deadline to submit your application is the third Monday of each month.
Please note that you must be able to come in to the office in order to participate in Focus CSI (we will not be available for telemedicine appointments on that day).
Dr. Louis was really a tremendous help for me! For 2 1/2 years I was nowhere with getting my hypothyroidism under control. The Rx would change, my TSH would dip a bit, then it would go right back up to levels that just made me want to sleep all the time. My sister-in-law suggested a more holistic view of what was happening, and she helped me find Dr. Louis. I started the Thrive program, and when it was over, my TSH was in normal range for the first time in 3 years, and I’ve maintained it for several months. It’s amazing how much of life one can accomplish when awake and feeling good! Thank you Dr. Louis! *This photo is a representation of the patient.
I would like to say thank you from the bottom of my heart to Dr. Louis. Last year I was diagnosed with heart failure. God led me to seek help from 2 other non-traditional Doctors. When I was referred by a friend to Dr. Louis I had already started following God’s 8 laws of health and I had been working with 2 other naturopathic doctors who both had some very good and helpful advice. However, Dr. Louis took her time listening to my story and she asked some important questions which helped her to determine the best course of action for my specific situation. I was able to see better results under her care than with the 2 previous naturopathic doctors. Since I have been following her detailed wellness plan I feel significantly better. Of course, God gets all the credit for putting me on this road to recovery but I must say He used Dr. Louis in a major way to help extend my days and my quality of life on this planet! I am doing moderate to high intensity exercise for 60 – 90 mins per day with no problems and I am not using any drug medications. I highly recommend Dr. Louis for people who are serious about getting well and staying well. If you do what she says I believe your chances of getting well are far better than with traditional medicine. Her use of natural remedies has proven that God’s way is the best way! Psalm 73:26 *This photo is a representation of the patient.