Frequently Asked Questions (FAQs)
We’ve put together the following list of Frequently Asked Questions to provide you with as much information as possible. If you have additional questions, feel free to call our office at (404) 532-9548 and we’ll be happy to assist you!
Traditional commercial insurance does not pay for our services. However, you may be able to use your HSA, FSA, or HRA to pay for our services. Please check with your administrator to see if supplements, direct access labs, and/or naturopathic services are covered. We are NOT able to bill Medicaid, Medicare, or other insurances for laboratory testing or services at this time.
After scheduling your first appointment, you will receive an invitation to our patient portal. After registering for and logging into our patient portal, you will be able to complete your intake questionnaire form. You will need to complete and submit your questionnaire online at least 48 hours prior to your scheduled appointment.
You should bring a list of all medication and supplements that you are currently taking with you to your first appointment. Please include how much you take and how often for both medication and supplements and, in the case of supplements, the exact name and brand of each supplement.
Yes! We offer telehealth services via our secure, industry-standard, HIPAA-compliant video-conferencing software.
Individuals who are experiencing financial difficulty have the option of applying for our Focus CSI program. Focus CSI is a Georgia-based community service initiative aimed at making quality care available to all in the Atlanta area. Focus CSI takes place on the fourth Monday of each month. Each month, we select 4 applicants to be seen at our practice at a minimal cost (70% off to completely free). To apply to be seen, complete the Focus CSI application form. The deadline to submit your application is the third Monday of each month.
Please note that you must be able to come in to the office in order to participate in Focus CSI (we will not be available for telehealth appointments on that day).
Dr. Louis helped me to solve a health issue I’ve had for years! I followed her advice to the T, trusted the process of healing, and within a month my symptoms were gone. I’m thankful for her help and her willingness to go the extra mile answering all of my questions.
Dr. Louis was really a tremendous help for me! For 2 1/2 years I was nowhere with getting my hypothyroidism under control. The Rx would change, my TSH would dip a bit, then it would go right back up to levels that just made me want to sleep all the time. My sister-in-law suggested a more holistic view of what was happening, and she helped me find Dr. Louis. I started the Thrive program, and when it was over, my TSH was in normal range for the first time in 3 years, and I’ve maintained it for several months. It’s amazing how much of life one can accomplish when awake and feeling good! Thank you Dr. Louis! *This photo is a representation.